Customer Experience Clerk
General Posting
Closing Date:
April 05, 2024
Contact Method:
Job Description:

Customer Experience Clerk

Career Opportunity

About Sault Ste. Marie: A welcoming and vibrant community of 73,000, Sault Ste. Marie provides an affordable, active lifestyle in the heart of the Great Lakes. What you’ll find here is a great career and even greater quality of life that offers short commute times and quick access to world class cultural and natural amenities. For more information, visit

PUC Services Inc. operates multiple utilities within and around the City of Sault Ste. Marie, including the supply and delivery of electricity and drinking water, and energy services and the treatment of water and wastewater.

As a Customer Experience Clerk, your duties will include:

  • Respond to all customer inquiries within customer experience timelines and service quality guidelines.
  • Ensure appropriate customer information is collected to assist in maintaining customer records.
  • Interact with the Customer Experience team as well as other departments to produce accurate and timely responses to inquiries and service requests.
  • Liaise with internal staff and external contacts as required (ie. field staff, lawyers, contractors, government agencies, etc.).
  • Provide a high level of service to our customers and deal effectively with people in a professional manner.


  • At a minimum, a Grade 12 education, preference will be given to those candidates who possess a two-year college diploma in Office Administration or a business-related field.
  • Intermediate computer skills and a strong understanding of Microsoft Office applications.
  • Experience in Customer Information Systems and Billing Software is an asset.
  • Ability to work independently on assigned task as well as in a team environment.
  • Ability to show initiative and multi-task in a service oriented, fast paced environment.
  • Strong organization and time management skills to serve customers in an accurate and timely manner.
  • Excellent written and verbal communication skills.

We are an equal opportunity employer.

Resumes stating qualifications and experience will be accepted until April 5, 2024.  Please email your resume to PEOPLE.CULTURE@SSMPUC.COM.

Powered by Miramar Design Studio Inc.