Temporary Customer Experience Clerk

(Up to 18 Month Contract)

About Sault Ste. Marie: A welcoming and vibrant community of 73,000, Sault Ste. Marie provides an affordable, active lifestyle in the heart of the Great Lakes. What you’ll find here is a great career and even greater quality of life that offers short commute times and quick access to world class cultural and natural amenities. For more information, visit welcometossm.com.

PUC Services Inc. operates multiple utilities within and around the City of Sault Ste. Marie, including the supply and delivery of electricity and drinking water, and energy services and the treatment of water and wastewater.

As a Customer Experience Clerk, your duties will include:

• Respond to all customer inquiries within customer experience timelines and service quality guidelines.
• Ensure appropriate customer information is collected to assist in maintaining customer records.
• Interact with the Customer Experience team as well as other departments to produce accurate and timely responses to inquiries and service requests.
• Liaise with internal staff and external contacts as required (ie. field staff, lawyers, contractors, government agencies, etc.).
• Provide a high level of service to our customers and deal effectively with people in a professional manner.

Qualifications:

• At a minimum, a Grade 12 education, preference will be given to those candidates who possess a two-year college diploma in Office Administration or a business-related field.
• Intermediate computer skills and a strong understanding of Microsoft Office applications.
• Experience in Customer Information Systems and Billing Software is an asset.
• Ability to work independently on assigned tasks as well as in a team environment.
• Ability to show initiative and multi-task in a service oriented, fast paced environment.
• Strong organization and time management skills to serve customers in an accurate and timely manner.
• Excellent written and verbal communication skills.

Resumes stating qualifications and experience will be accepted until January 9, 2023.  Please email your resume to PEOPLE.CULTURE@SSMPUC.COM.

We are an equal opportunity employer and encourage diversity in our workplace.  Accommodation is available for applicants upon request.  We thank all applicants for their interest however, only those candidates that are selected for an interview will be contacted.