Sault Ste. Marie PUC
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Customer Care Clerk
Reference Number: WE16h.56.00.50
Department(s): Customer Services Department
Closing Date: February 15, 2019
Duration:Permanent

Job Description:

NOTICE OF VACANCY
CUSTOMER CARE CLERK


PUC Services Inc. operates multiple utilities within and around the City of Sault Ste. Marie, including supply and delivery of electricity, drinking water, provision of telecommunications, energy services and the treatment of water and wastewater.

Qualifications:

  • At minimum, a Grade 12 education with analytical and patterning skills;
  • There is potential opportunity for advancement into other positions if the candidate has additional educational qualifications. Accordingly, preference will be given to those candidates who possess a two year community college diploma in Office Administration or Accounting.
  • General accurate keyboarding proficiency with a good understanding of Microsoft Programs and customer service or billing software;
  • Ability to show initiative through independent work or when working in a team environment;
  • Strong organization and time management skills to serve customers in an accurate and timely manner; and
  • Excellent written and oral communication skills.

As a Customer Care Clerk, the primary responsibilities of this position are as follows:

  • Answer customer inquiries at the counter, by telephone or by email.  Inquires can include such things as re-reads, high bills, cut ins/outs, water turn-ons/turn-offs, government assistant programs, energy retailers, deregulation of electricity, etc.; 
  • Ensure appropriate customer information is collected to assist in maintaining customer records;
  • Perform general mathematical calculations; and
  • Interact with staff in Customer Service and all other departments in a manner that results in positive acts and actions.

We welcome all applicants, but will advise only those selected for an interview.  Submit resumes along with proof of certification stating qualifications, work experience and references.

We are an equal opportunity employer

RESUMES STATING QUALIFICATIONS AND EXPERIENCE WILL BE ACCEPTED UNTIL FEBRUARY 15, 2019 AND MAY BE ADDRESSED TO:     

               
PUC SERVICES INC.
HUMAN RESOURCES
500 SECOND LINE E
SAULT STE MARIE, ON  P6B 4K1
Fax:    (705) 759-6545
E-mail:    hr@ssmpuc.com
website:    www.ssmpuc.com

 


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