COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

SCAM ALERT: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

In addition, the OEB does not phone consumers offering rebates nor do we ever schedule home visits.



COVID-19 Energy Assistance Program 

A new program introduced by the Government of Ontario has allocated funds to assist residential customers during these difficult times. The new program, COVID-19 Energy Assistance Program, will help residential customers who have fallen behind on their energy bills as a result of COVID-19. 

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can start applying on August 31, 2020.

NEW - At the start of 2021, the Ontario Energy Board (OEB) changed the eligibility requirements so more customers can receive support. Customers who have previously applied for support but didn't qualify will be re-evaluated using the new eligibility requirements. 

The changes are as follows:

1. Customers can apply for a one-time credit of up to $750 in support.  



Residential electricity consumers are eligible for CEAP-SB if they meet all of the following criteria:

1) You have an active account with PUC Services Inc. 

2) As of the date you are applying, you have overdue amounts owing from one or more previous bill(s) incurred since March 17, 2020. 




1. Beginning August 31, 2020, download the English application form by clicking here. 

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP-SB does not guarantee funding. CEAP-SB funding is limited; PUC will process applications in the order they are received.*



For additional questions or concerns, please visit or contact our Customer Experience Team at 705-759-6522.

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