COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program Available for Customers 

The Government of Ontario is providing support for residential customers struggling to pay their electricity bills as a result of COVID-19. CEAP is a one-time, on-bill credit for eligible residential electricity and natural gas customers to help you catch up on their energy bills and resume regular payments. Eligible customers can begin to apply on July 13, 2020. 


Residential electricity consumers are eligible for CEAP if they meet all of the following criteria:

  • Consumer must have an account with the electricity distributor and only the account holder can submit an application.
  • Customer had no overdue amount on their electricity bill on March 17, 2020, the date the Provincial Emergency was declared.
  • As of date of applying, customer has overdue amounts owing for electricity charges from at least 2 bills since March 17, 2020.
  • Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Assistance Program (LEAP) grants in 2020.
  • Customer or customers spouse or common law partner (who must share the same address with the customer)
    • Is unemployed at the time of the CEAP application and;
    • Qualified for the Canada Emergency Response Benefit (CERB) or
    • Received Employment Insurance (EI) after March 17, 2020


1. Beginning July 13, 2020, download the English application form by clicking here.

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP does not guarantee funding. CEAP funding is limited; PUC will process applications in the order they are received.*



Click here for a list of Frequently Asked Questions (FAQ). For additional questions or concerns, please contact our Customer Experience Team at 705-759-6522.


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