COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program Available for Customers 

The Government of Ontario is providing support for residential customers struggling to pay their electricity bills as a result of COVID-19. CEAP is a one-time, on-bill credit for eligible residential electricity and natural gas customers to help you catch up on their energy bills and resume regular payments. Eligible customers can begin to apply on July 13, 2020. 

NEW - On September 30, the Ontario Energy Board (OEB) changed the eligibility requirements so more customers can receive support. Customers who have previously applied for support but didn't qualify will be re-evaluated using the new eligibility requirements. There is no need to reapply. 

The changes are as follows:

1. Customers who made at least a partial payment with respect to amounts owing from bills before March 17, 2020 (including accounts subject to an arrears payment agreement) will now be eligible for CEAP. 

2. The account holder (or the account holder's spouse or common-law partner that resides in the same residence) will no longer need to be unemployed on the date they file their CEAP application form. 


Residential electricity consumers are eligible for CEAP if they meet all of the following criteria:

  • Consumer must have an account with the electricity distributor and only the account holder can submit an application.
  • Customer had no overdue amount on their electricity bill on March 17, 2020, the date the Provincial Emergency was declared.
  • The customer (after March 17) failed to make complete payment for electricity on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  • If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP. 
  • Customer has not received Ontario Electricity Support Program (OESP) or Low-Income Assistance Program (LEAP) grants in 2020.
  • Customer or customer's spouse or common law partner (who must share the same address with the customer):
    • Qualified for the Canada Emergency Response Benefit (CERB) or
    • Received Employment Insurance (EI) after March 17, 2020


1. Beginning July 13, 2020, download the English application form by clicking here.

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP does not guarantee funding. CEAP funding is limited; PUC will process applications in the order they are received.*

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.


For additional questions or concerns, download the Q&As document on CEAP or contact our Customer Experience Team at 705-759-6522.

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