COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program Available for Customers 

The Government of Ontario is providing $9 million to support residential customers struggling to pay their electricity bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is an on-bill credit for eligible residential electricity and natural gas customers to help you catch up on their energy bills and resume regular payments. 

NEW - At the start of 2021, the Ontario Energy Board (OEB) changed the eligibility requirements so more customers can receive support. Customers who have previously applied for support but didn't qualify will be re-evaluated using the new eligibility requirements.  

The changes are as follows:

1.Any residential customer with an overdue electricity bill will now be eligible to apply to receive up to $750 to help cover their electricity bill. Newly eligible customers can apply for these enhanced benefits starting in January 2021. 


As of the date you’re applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020.


1. Download the English application form by clicking here.

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP does not guarantee funding. CEAP funding is limited; PUC will process applications in the order they are received.*

Applications will be reviewed on a first come, first serve basis. So please apply as soon as possible. 


For additional questions or concerns, contact our Customer Experience Team at 705-759-6522.

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