COVID-19 Energy Assistance Program Small Business (CEAP-SB)

COVID-19 Energy Assistance Program Available for Small Businesses and Registered Charities (CEAP-SB)

 A new program introduced by the Government of Ontario has allocated funds to assist small businesses and registered charities during these difficult times. The new program, COVID-19 Energy Assistance Program for small businesses (CEAP-SB), will help small businesses and registered charities who have fallen behind on their energy bills as a result of COVID-19. 

CEAP-SB is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can start applying on August 31, 2020.

NEW - At the start of 2021, the Ontario Energy Board (OEB) changed the eligibility requirements so more customers can receive support. Customers who have previously applied for support but didn't qualify will be re-evaluated using the new eligibility requirements. 

The changes are as follows:

1. Small business or registered charity can now apply for a one-time credit of up to $1,500 in support.  



Residential electricity consumers are eligible for CEAP-SB if they meet all of the following criteria:

1) You have an active account with PUC Services Inc. You will be required to provide your registered business number or registered charity number. 

2) Your small business or registered chairty is classified as a general service less than 50 kilowatt (kW) customer

3) As of the date you are applying, your small business or registered chairty has overdue amounts owing from one or more previous bill(s) incurred since March 17, 2020. 


1. Beginning August 31, 2020, download the English application form by clicking here.

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP-SB does not guarantee funding. CEAP-SB funding is limited; PUC will process applications in the order they are received.*


For additional questions or concerns, please visit or contact our Customer Experience Team at 705-759-6522.

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