COVID-19 Energy Assistance Program Small Business (CEAP-SB)

COVID-19 Energy Assistance Program Available for Small Businesses and Registered Charities (CEAP-SB)

 A new program introduced by the Government of Ontario has allocated funds to assist small businesses and registered charities during these difficult times. The new program, COVID-19 Energy Assistance Program for small businesses (CEAP-SB), will help small businesses and registered charities who have fallen behind on their energy bills as a result of COVID-19. 

CEAP-SB is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can start applying on August 31, 2020.

NEW - On September 30, the Ontario Energy Board (OEB) changed the eligibility requirements so more customers can receive support. Customers who have previously applied for support but didn't qualify will be re-evaluated using the new eligibility requirements. There is no need to reapply. 

The changes are as follows:

1. Customers who made at least a partial payment with respect to amounts owing from bills before March 17, 2020 (including accounts subject to an arrears payment agreement) will now be eligible for CEAP-SB. 


Residential electricity consumers are eligible for CEAP-SB if they meet all of the following criteria:

  1. As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.
  2. Your small business or registered charity is using less than 150,000 kWh of electricity annually if the account is with a unit sub-meter provider.
  3. Your small business or registered charity is classified as a general service < 50 kW customer if the account is with an electricity distributor.
  4. Your small business or registered charity did have overdue amounts prior to March 17, 2020 in respect to electricity charges, and you made at least partial payments on these overdue amounts. 
  5. As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.
  6. Your small business or registered charity was required to close* its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations.

* “close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

You may be eligible for an enhanced credit if your small business or registered charity’s main heating source is electricity.


1. Beginning August 31, 2020, download the English application form by clicking here.

2. Save this form.

3. Send the completed form via email to OR via mail to: PUC Services Inc., 500 Second Line East, PO Box 9000 Sault Ste. Marie, ON, P6A 6P2. 

*Please note, submitting an application form for CEAP-SB does not guarantee funding. CEAP-SB funding is limited; PUC will process applications in the order they are received.*

CEAP-SB Benefit Amounts
Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $850 if their premises is mainly heated by electricity, or up to a maximum of $425 otherwise.


For additional questions or concerns, please visit, download the Q&As on CEAP-SB or contact our Customer Experience Team at 705-759-6522.

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