Sault Ste. Marie PUC
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Planned Shannon Well Restart
Posted: Feb 13, 2017

PUC would like to advise water customers of the planned restart of the Shannon Well tomorrow (February 14th). This restart is necessary to bring the east end well back online after it was shut down for scheduled maintenance. The restart of the Shannon Well is expected to take place Tuesday (February 14th) at 10:00 AM.

As a result of the restart procedure, there is a chance, some customers in the area could experience discoloured water. This is due to the fact that anytime there is a significant change in the rate and direction of water flow within the distribution system, sediment in the watermains can be disturbed and carried along with the water.

Customers that notice their water is discoloured should:

• Turn on a cold-water tap and let the water run for a maximum of 15 minutes. It is best to use a bathtub tap, as there is no screen to trap any sediment.

• If the water does not clear up after 15 minutes of flushing, turn off your tap and wait 30 minutes and try again. If the water does not clear up after two 15 minute flushing cycles, please call PUC Customer Service at 705-759-6522 Monday through Friday from 9:00 a.m. to 4:30 p.m. and 705-759-6555 at all other times.

We apologize for this inconvenience to our customers and wish to thank everyone for their understanding and cooperation.

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